1. Overview
This policy explains how guest information is handled at Blackberry Cottage. We take privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. How bookings are managed
All guest bookings, payments, and communications are processed securely through third-party booking platforms including Airbnb, Booking.com, Vrbo, and Agoda.
Direct bookings are managed through Smoobu, which also complies with GDPR requirements. These platforms act as the primary data processors and manage guest data securely on our behalf.
3. Information we may receive
We receive limited guest details (such as names, arrival dates, and contact details) to manage stays and meet legal or safety obligations. We do not download, print, or store guest data unless required for operational or regulatory reasons.
4. Data storage and security
Any personal data temporarily accessed (for example, for check-in arrangements or emergency contact) is kept securely and deleted promptly after the stay. We do not maintain a marketing database or use guest details for promotional purposes.
5. Guest rights
Guests can request access to, correction of, or deletion of their personal data directly through the booking platform or via Smoobu. We will cooperate fully with those platforms to support any such requests.
6. Sharing information
We only share guest data when required by law or for safety reasons (for example, with emergency services). We never sell or share personal data for marketing purposes.
7. Contact
For questions about how data is handled, guests can contact us directly at .
Last updated: December 2025